Meeting your Challenges

At Tensing, we understand your need to streamline operations in the face of increased competition and cost-cutting initiatives. We realize that to remain competitive you must accomplish more with a smaller staff while customers increasingly demand higher levels of service. The need for enhanced field service productivity has never been greater.

For more than 25 years, we have listened to our Field Service clients worldwide and created solutions to meet their changing needs. Today, we are proud to offer Tensing Field Service, a mobile platform that enables enterprises to optimize the operations of field service personnel through a unique integration of Mobile Workforce Automation and Fleet Management. 

Tensing Field Service provides mobile workers with timely access to context-based information relating to orders, customers, assets and inventory via wireless communication. Your field workers can interact seamlessly with the systems and experts in the back office of your enterprise. And key personnel in the office will always know where your mobile workers are and what they are doing – so your customers can be kept informed too. 

With Tensing Field Service, you will quickly learn that you can reduce costs while enjoying best-in-class performance. Your field workforce will be more productive, your customers will be more satisfied, and your bottom line will see the difference. That is what we call enterprise mobility.

Unique solution

Tensing Field Service successfully closes the loop between field workers, enterprise office systems and your customers. We mobilize your core business processes to give field personnel and office-based workers real-time access to enterprise systems whether they work on a desktop terminal or a mobile computing device. This allows personnel – regardless of location – to share critical information relating to customers, orders, assets and inventory. As a result, your field workers arrive at the customer location on time with the right equipment and information to complete their jobs quickly and efficiently. 

What’s our secret? Rather than providing only part of the solution, we offer expertise in two crucial Field Service lines of business: Mobile Workforce Automation and Fleet Management. No other solutions provider integrates these technologies like Tensing to support all of your mobile operations, such as: 
• Installations 
• Maintenance 
• Repair 
• Inspections

Features

The Tensing Field Service Solution easily adapts to your needs. Whilst our solution is preconfigured for rapid implementation, it can be easily adapted to handle your unique business processes. With Tensing, you will always be in control to configure the system to meet your specific needs. 

And if you already have some mobile functionality, that’s no problem either. Feel free to mix and match. Our components-based solution is open to any system you may currently operate in the field or back office, including computer-aided dispatch, warehouse management, and route navigation. We will implement just the functionality you need, using industry standards that accommodate systems and applications you may want to add in the future. 

After more than two decades of working within the Field Service industry, we understand the details that make a difference – our solution is robust, ready to withstand both daily and emergency operations no matter how big your service territory and workforce become. In addition, we have made Tensing Field Service Solution easy to use by personnel of all skill levels in both on- and off-line environments. And you can rest assured your data is always secure during wireless transmission between the office and the field.

Supporting services

In keeping with our full-service approach to solutions, we are pleased to offer the following optional peripheral services to clients who may need them: 
• Consulting 
• Application Hosting 
• Solution Implementation 
• Global Support Desk 
• Training

Benefits

When your mobile workers are connected to the enterprise, the benefits are many: 
• Increased Productivity - more completed orders per worker by minimizing idle and mis-spent clock time 
• Reduced Costs - dispatchers and managers target the right field resources where they can be most effective 
• Better Customer Service - faster response times and more first-call resolutions 
• Increased Service Revenues – monetize your premium-level service offerings 
• Process Improvements – quicker and more accurate invoicing and capture of sales information

Contact us to see what our solution can mean for your organization.