Meeting your Challenges

At Tensing, we understand your need to streamline operations in the face of increased competition and regulatory compliance. We realize that to remain competitive you must accomplish more with a smaller staff as populations grow and customers demand higher levels of service. The need for enhanced utility productivity has never been greater. 

For more than 25 years, we have listened to our utility clients worldwide and created solutions to meet their changing needs. Today, we are proud to offer Tensing Utility, a mobile platform that enables enterprise utilities to optimize the operations of field service personnel through a unique integration of Mobile Workforce Automation, Fleet Management and Mobile GIS. 

Tensing Utility provides mobile workers with timely access to context-based information relating to customers, resources and infrastructure via wireless communication. Your field workers can interact seamlessly with the systems and experts in the back office of your enterprise. And key personnel in the office will always know where your mobile workers are and what they are doing – so your customers can be kept informed too. 

With Tensing Utility, you will quickly learn that you can reduce costs while enjoying best-in-class performance. Your field workforce will be more productive, your customers will be more satisfied, and your bottom line will see the difference. That is what we call enterprise mobility.

Unique Solution

Tensing Utility successfully closes the loop between field workers, enterprise office systems and your customers. We mobilize your core business processes to give field personnel and office-based workers real-time access to enterprise systems whether they work on a desktop terminal or a mobile computing device. This allows personnel – regardless of location – to share critical information relating to customers, orders, assets and inventory. As a result, your field workers arrive at the customer location on time with the right equipment and information to complete their jobs quickly and efficiently. 

What’s our secret? Rather than providing only part of the solution, we offer expertise in all three crucial utility lines of business: Mobile Workforce Automation, Fleet Management, and Mobile GIS. No other solutions provider integrates these technologies like Tensing to support all of your mobile operations, such as: 
• Maintenance and Repair 
• Construction 
• Design 
• Outage Management 
• Meter Reading 
• New Service Connects 
• Installation
• Inspections and Data Capture
• Vegetation Management 
• Gas Leak Detection Surveys 
• Locating 
• Staking

Features

Tensing Utility easily adapts to your needs. While our solution is preconfigured for rapid implementation, it can be easily adapted to handle your unique business processes. With Tensing, you will always be in control to configure the system to meet your specific needs. 

And if you already have some mobile functionality, that is no problem either. Feel free to mix and match. Our components-based solution is open to any system you may currently operate in the field or back office, including computer-aided dispatch, mobile workforce management, and automated routing. We will implement just the functionality you need, using industry standards that will accommodate systems and applications you may want to add in the future. 

After more than two decades of working with utilities, we understand the details that make a difference – our solution is robust, ready to withstand both daily and emergency operations no matter how big your service territory and workforce become. In addition, we have made Tensing Utility easy to use by personnel of all skill levels in both on- and off-line environments. And you can rest assured your data is always secure during wireless transmission between the office and the field. 

Supporting services

In keeping with our full-service approach to solutions, we are pleased to offer the following optional peripheral services to clients who may need them: 
• Consulting 
• Application Hosting 
• Solution Implementation 
• 24/7 Global Support Desk 
• Training

Benefits

When your mobile workers are connected to the enterprise, the benefits are many: 
• Increased Productivity - fewer field engineers will handle more calls over larger territories 
• Reduced Costs - dispatchers and managers target the right field resources where they can be most effective 
• Better Customer Service - response times drop while first-call resolutions rise 
• Stakeholder Compliance - satisfy legislation, regulation and customer demand more effectively 
• Process Innovation - enhanced customer service will edge out your competition 

Contact us to see what our solution can mean for your organization.